Off-boarding from the Clumio VMware backup service

Purpose

This document describes the process for off-boarding from the Clumio service for VMware.

Prerequisites

Please ensure that the intent to off-board from Clumio has been made known either to your Clumio Account Team or by reaching out to Clumio Technical Support via [email protected].

The user wishing to conduct the off-boarding must have valid administrative credentials to the following:

  1. vCenter administrative access to manage the Clumio Cloud Connector VM.
  2. Clumio service credentials used to access the Clumio administrative Web UI.

Resolution

Step 1: Log into your vCenter UI to power-down and delete the Clumio Cloud Connector VM.

Step 2: Contact Clumio Technical Support ( [email protected] ) to enable the "Disconnect vCenter" option in Clumio UI

Step 3: Once the option is enabled per confirmation from the support team, Please log into your Clumio UI and Disconnect all vCenters by navigating to the following -

> VMware Cloud > vCenters > All the available vCenters will be displayed

> Click the vCenter IP ADDRESS / FQDN which is to be disconnected

>  Cloud Connector Settings

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> Disconnect vCenter.

After conducting the steps listed above, all VMs previously protected by a Clumio Backup Policy will be unprotected and backups will be expired and deleted from the Clumio Platform.