Off-boarding from the Clumio VMware backup service

Purpose

Clumio will End-of-Life both VMware On-Prem and VMware Cloud on AWS solutions on September 30, 2024. This document describes the process to off-board from the Clumio service for VMware.

Prerequisites

The user who is to conduct the off-boarding must have valid administrative credentials to the following:

vCenter administrative access to manage the Clumio Cloud Connector VM.
Clumio service credentials used to access the Clumio administrative Web UI.

The user must then log into their vCenter UI to power-down and delete the Clumio Cloud Connector VM.

Resolution

Log into your Clumio UI and disconnect all vCenters:

Navigate to VMware Cloud > vCenters. All the available vCenters will be displayed.
Click the vCenter IP ADDRESS / FQDN to be disconnected
Go to Cloud Connector Settings and click Disconnect vCenter.

After completing the steps listed above, all VMs previously protected by a Clumio backup policy will be unprotected and backups will be expired and deleted from the Clumio platform.

Contact [email protected] with any questions or concerns.