Off-boarding from the Clumio VMware backup service


Clumio will End-of-Life both VMware On-Prem and VMware Cloud on AWS solutions on September 30, 2024. This document describes the process to off-board from the Clumio service for VMware.


The user who is to conduct the off-boarding must have valid administrative credentials to the following:

  • vCenter administrative access to manage the Clumio Cloud Connector VM.
  • Clumio service credentials used to access the Clumio administrative Web UI.

The user must then log into their vCenter UI to power-down and delete the Clumio Cloud Connector VM.


Log into your Clumio UI and disconnect all vCenters:

  1. Navigate to VMware Cloud > vCenters. All the available vCenters will be displayed.
  2. Click the vCenter IP ADDRESS / FQDN to be disconnected
  3. Go to Cloud Connector Settings and click Disconnect vCenter.

After completing the steps listed above, all VMs previously protected by a Clumio backup policy will be unprotected and backups will be expired and deleted from the Clumio platform.

Contact [email protected] with any questions or concerns.