Error: File-level restore extract compressed (zipped) folder failure
Symptoms
When a File-level Restore is completed, a Zipped (.zip) file is made available for download via the Clumio UI. Users who attempt to decompress the downloaded .zip file via Windows may notice that the resulting file is empty or encounter the following error:
Compressed (zipped) Folders Error
Windows cannot complete the extraction.
The Compressed (zipped) Folder '{PATH/NAME}' is invalid.
Resolution
The default Windows utility has known capability issues with the .zip format used by Clumio. To workaround this issue, users should decompress the .zip folder using WinRAR or 7-Zip utilities.
Contact Clumio Support ([email protected]) with any questions or concerns.
Updated 5 months ago