Error: 401 Failure to download a successfully restored file from the Clumio Portal

Symptoms

When attempting to download Reports/Restored files, a 401 error can be observed for the file after clicking on the download link. Some users may also observe a zip file downloaded with '0 bytes' of data or showing 'Unauthorized access'. 

Root Cause

The reports/restored files are made available to users through a 'prod-clumio.com' domain as opposed to the 'clumio.com' domain used by the Clumio portal. As a result, the cookies from the Reports/Restored file sites may be treated as a 3rd party site. Some browsers block these sites based on their default settings. To address this behavior, go through the steps mentioned below. 

Resolution

If you are experiencing a similar issue while downloading Reports/Restored files from the Clumio Portal, validate the following browser settings:

Chrome Browser:

  • Under Settings -> Privacy & Security -> Cookies and other site data -> Allow all cookies

Screen_Shot_2021-08-06_at_2.27.02_PM.png

Firefox Browser:

  • Under Settings -> Privacy and Security -> Custom -> Cookies (All Cookies)

Screen_Shot_2021-08-06_at_2.41.54_PM.png

Safari Browser:

  • Under Preferences -> Privacy -> Prevent cross-site tracking (Uncheck)

Screen_Shot_2021-08-06_at_2.30.52_PM.png

Once changed, please log out and log back in, and try the download again. 

 

For any additional questions, please reach out to [email protected].