Error: 401 Failure to download a successfully restored file from the Clumio Portal
Symptoms
When attempting to download Reports/Restored files, a 401 error may be observed for the file after clicking on the download link. Some users may also observe a zip file downloaded with '0 bytes' of data or showing 'Unauthorized access'.
Root Cause
The Reports/Restored files are made available to users through a 'prod-clumio.com' domain as opposed to the 'clumio.com' domain used by the Clumio portal. As a result, the cookies from the Reports/Restored file sites may be treated as a 3rd party site. Some browsers block these sites based on their default settings. To address this behavior, go through the steps mentioned below.
Resolution
If you are experiencing a similar issue while downloading Reports/Restored files from the Clumio Portal, validate the following browser settings:
Chrome Browser:
- Under Settings > Privacy & Security > Cookies and other site data > Allow all cookies
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Firefox Browser:
- Under Settings > Privacy and Security > Custom > Cookies (All Cookies)
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Safari Browser:
- Under Preferences > Privacy > Prevent cross-site tracking (Uncheck)
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Once changed, please log out and log back in, and try the download again.
Contact Clumio support [email protected] with any questions or concerns.
Updated 10 months ago