Error: Clumio portal UI login - internal_error


When logging into your Clumio web portal, you get the following error:

Error Code 500: Oops! Something went wrong... internal_error


There are two possible causes why this could happen

  1. Antivirus/Endpoint Protection Software installed - Certain endpoint protection software can block sites/domains required for the clumio portal to work.
  2. Proxy/Firewall rules not configured - Proxies and Firewalls installed in the network can prevent traffic going to subdomains or domains if they are not configured correctly.


Following domains need to be whitelisted on the endpoint protection software or on the proxy/firewall. The domains required are covered in this article.

Contact Clumio Support [email protected] with any questions or concerns.