Error: Failed to configure network: STATIC / DHCP configuration error (exit status 4)

Symptoms

When configuring a Cloud Connector VM via the interactive console, administrators are required to apply the network settings before they take effect. Upon doing so, the Cloud Connector VM will run a validation test to ensure proper network prerequisites are met for VM to cloud connectivity.

In the case that Cloud Connector VM Network Adapter Settings is not in a CONNECTED state, the following error may be observed:

Failed to apply configuration

  • Failed to configure network: STATIC configuration error (exit status 4). - if Static IP configuration is use

Screen_Shot_2020-05-04_at_12.30.29_PM.png

  • Failed to configure network: DHCP configuration error (exit status 4 ). - if DHCP IP configuration is used

Screen_Shot_2020-05-06_at_10.00.32_AM.png

Resolution

If the error message is observed, VM Network Adapter Settings should be validated:

  1. Clumio Cloud Connector VM > Edit Settings > Network Adapter should have the Connected check box enabled and Connect At Power On enabled.Screen_Shot_2020-05-06_at_10.25.02_AM.png
  2. Also ensure proper network STATIC IP configuration is available with no duplicate IP assigning and if configured for DHCP, its services should be running and reachable.

Reach out to Clumio Support ([email protected]) for assistance.